SHIPPING DAMAGE: We take customer satisfaction very seriously. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48hrs of receipt of your package. Please contact us and provide detailed information if your product was damaged during shipping. GENERAL REFUNDS: The kokoro Way LLC offers a 7 day 100% satisfaction guaranty for our products. If for any reason you are unsatisfied with your purchase you may return the unused portion for a refund minus a restocking fee. To request a refund, please contact our customer care at Thekokoroway@gmail.com with “Refund” in the subject line.